Previous Experience

Bowne of Canada – Managing Director – Financial Print Canada

The business model in Canada was based on the NQI and Baldrige excellence frameworks, and encompassed a wide range of measures,including customer and employee surveys, team problem solving, customer-supplier alignment training, balanced scorecard, registration to the ISO 9001:2000 standard, an employee assistance program and profit sharing. A challenge board gave every employee a voice to challenge any process or environmental issue they felt warranted attention. Customer satisfaction rose by 6% from 2002 to reach 98% in 2005. By engaging all employees in the business systemmodel, excellence became a part of Bowne’s culture.

  • Guided and championed the implementation of a business process management system based on the Malcolm Baldrige criteria
  • Installed a Balanced Scorecard approach to convert corporate strategy into actionable items and tracked the metrics back to individual and/or departmental goals. The balanced scorecard concept was used to align strategic objectives with key performance criteria
  • Guided the company through ISO 9001:2000 registration in all four Canadian sites
  • Applied for the Canada Awards for Excellence and received a PEP level 2 award
  • Wrote and taught Customer Supplier Alignments to many Bowne employees around the world
  • Wrote and taught theTeam Leader and Advanced Team Leader courses for the Bowne University in Phoenix and Dallas
  • Facilitated many customer-supplier alignments for Bowne and its suppliers around the world

BTB– Owner/Operator – mid size, high- end commercial printer

I was a co-owner in BTB Ltd, a Toronto mid-size printer specializing in high end commercial print. The company was established in 1982 and grew to $15 million in sales and 85 employees by 1993 when it was bought by Bowne and integrated into the Canadian operation.

Volunteer Positions

CPIA Board of Directors – Past Vice Chairman
BCPIA Board of Directors – Past President
Quality Council of BC – Board of Directors
Craft Council of BC – Board of Directors,Treasurer